Tailored support for lasting service improvements
Logic Model Articulation
Uncover and record how a service works. Used to: document the approach
in funder proposal or report; support alignment among organizational infrastructure and supports (inputs), activities, and program metrics; support staff conceptual understanding.
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Quality Monitoring Metrics
Succinct metrics to track service delivery. Used
to: inform quality improvement efforts and supervision; report activity outputs to funders.
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Quality Improvement Infrastructure
Design and establish bodies and tools for data
review and collaborative teaming. Used to: ensure effective communication, maintain or establish high quality service implementation, achieve certification.
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Service Expansion Analysis
Identify service gaps and opportunities, identify
and delineate candidate programs. Used to: Inform a philanthropic foundation’s priority areas; conduct organizational program planning and strategic planning; prepare for new funding applications.
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Program Documentation
Identify current steps in program delivery and ensure alignment with
best practices to create a comprehensive manual. Used to: guide staff training and ensure standardization of practice across staff, capture institutional knowledge, manualize program in preparation for evaluation.
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Service Effectiveness Assessment
Interrogate components of services to determine
them as aligned with evidence-base or misaligned. Used to: streamline services; change misaligned components that may not target desired outcomes; improve alignment within a portfolio of programs.
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Service Stability Assessment
Map factors in inner and outer contexts of service delivery, categorizing
supportive and detracting factors, and identifying opportunities for partnership, policy changes, training, and role shifts. Used to: fully integrate a program into the service context; promote sustainment.
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Coalition Health Snapshot
Assess coalition’s shared understanding of definitions and scope, its
processes and practices, and/or its actions. Used to: inform the developmental evaluation of a collective impact coalition, increase collaboration on shared actions; monitor a coalition at different phases.
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Community Engagement
Implement a structured approach to gather and process community
input, tailored to specific goals such as identifying community need and values. Used to: inform service expansion, program design, coalition action, and the like.
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Evaluation Plan
Develop a guiding structure for a data collection plan based on
a program approach, including constructs to be measured with example measurement tools and considerations for use, respond to funder requirements or preference for rigor and specific methodology within an estimated cost allowance. Used to: delineate an evaluation that will be RFPed upon award.
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Program Development
Co-create, with required developer permissions, an adapted version of a
selected program. Used to: tailor a program for new delivery context (e.g., primary care, child welfare), for a new target outcome, specific cultural audience or new population, or to align differently-focused programs to form a holistic treatment approach.
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Database and Systems Design
Build tailored systems to facilitate record-keeping, standardize,
and monitor a service program, including database alterations, protocols and workflow reference documents. Used to: Prepare for a service change, switch to a different software with increased capabilities for tracking and workflow triggers, support staff efficiency and standardization.
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Change Management
Develop initiative readiness using Developmental
Evaluation methods that provide safe spaces to uncover and proactively address staff uncertainties. Used to: Support a team planning to undergo significant change such as a change in organization mission, new service or initiative. Crucial for groups that are either overly optimistic or risk averse.
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Team Dynamics and Communication Support
Establish the use of best
practices for supervision, team meetings, and peer learning. Used to: Build team collaboration, establish norms for a learning-oriented work environment, build a supportive structure for adaptation and change.
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Outcome and Impact Storytelling
Gather client and staff experiences using
methods such as Ripple Effects Mapping and Most Significant Change. Used to: demonstrate progress to stakeholders such as community members, donors, or funders; tell the story of a philanthropic foundation’s impact.
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Open-ended Diagnostics and Support
Identify best practice gaps through structured interviews, observations,
and other data gathering to address broad or non-specific organizational concerns. Used to: Direct future organizational efforts.
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Workshops
Team and multi-organization workshops that build effective and adaptable nonprofits.
I offer short- or long-term consulting at various stages of a nonprofit’s, coalition’s or program’s lifecycle.
Each step I take meets community and organizational needs with evidence-based best practices and system change techniques. My partnerships ensure effective service optimization while honoring the humans at the center of human services— staff, clients, and community members.
Based outside of Baltimore, I work to support those who support children, families, and communities.
My work intersects with several fields and roles: implementation support, coalition backbone support, developmental evaluation, community-engaged service planning and co-design, planned adaptation, change management, organizational development, capacity-building, technical assistance, and quality improvement. For additional reading on implementation support, visit The Center for Implementation’s Implementation in Action Bulletin, and its past highlighted articles.
